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Discussion Starter · #21 ·
Y'all won't believe this!
So obviously I've been wheeling and dealing lately and have had some hiccups along the way. Well, here we go again. I traded for a Ruger American Rifle recently. I wanted something lighter and compact and this fit the bill nicely. Also, I've already got a Ruger American in 450 bushmaster and love it, so I figured adding another one couldn't hurt.

Anyways, the rifle is advertised as new, never fired, and appeared so at the meet. I took it home and put it in the safe, but something was telling me to go ahead and mount a scope to it before I tuck it away. Well, I mounted a trusty scope and rings I've used on other rifles and attempted to boresight it. Well, my boresight tool was barely in the field of view, initially, and then I ended up running out of windage adjustment before I ever hit center.

I thought this was extremely odd and thought maybe I didn't mount the rings correctly. I dismounted, rotated, remounted the rings and same problem. I persisted trying 4 more sets of rings and never got close to boresighted. I even took the boresight tool off and tried the old fashioned, look through the bore method, STILL OFF.

Then I looked at the scope base, eyeballing it looked on. Then I looked up a way to check the square with a level, square tool, and calipers. As best as I could tell, the scope base was straight. Then I started searching online and I found one post concerning a Ruger M77 and a guy had a similar problem and the very first suggestion was a crooked barrel. Instant pucker factor. What the heck did I just get myself in to?!

Upon further investigation, the barrel is obviously pointing to the right in relation to the receiver. After measuring to confirm this, I could actually eyeball it looking down the bore with the bolt removed from the receiver.

Naturally, I reached out to the guy I traded with immediately, this was two days after the trade. I let him know what was wrong and asked to trade back. He already traded off my rifle! Although he didn't actually say no to taking the rifle back, he was insistent and persistent that Ruger should fix it since it was a manufacturing/assembly issue. He offered me about half the rifle's worth in cash just in case Ruger wouldn't fix it or charged me to fix it. Because I knew our transaction was "as-is" with no implied warranties, I figure this was better than just being stuck with a worthless rifle. I met him and he gave me the cash and he apologized profusely, as he had not known the rifle had a crooked barrel until I discovered it.

I shipped it off to Ruger after I nice chat with customer service. They agreed to inspect it for free, but made no promises on what the outcome might be. It should arrive at Ruger Wednesday of this week and I'm hoping to get good news.

So I'm basically done trading for a while. Got burned twice in a row. However, I'm curious to see how Ruger's customer service will pull through and to actually find out how a barrel left that factory crooked in the first place. I'll report back when I hear anything.
 

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The part about apologizing profusely and then only offering 1/2 back would’ve made me want to put a boot in his a#$ even if the trade was as is. Hate to hear the bad news. I hope Ruger gets back with you soon. I’ve heard some good things/bad things about their turnaround time. Good luck. Would you be interested in a Tri-star 12 gauge auto that sometimes throws the firing pin out with the spent shell casing?


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Turkish made working mans boat paddle or trot line weight sums up my opinion of them.

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My opinion as well.
 

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Hey Bull, what was your Turkish gun?
 

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Discussion Starter · #29 ·
So Ruger has received the rifle this morning. I got a confirmation email from their service dept that the rifle had been received and they will begin "investigating my complaint" as soon as possible. I thought it was interesting they advised me their typical response time is within a week. We'll see if they deliver, but the last time I was going to send a gun back to a manufacturer it was to Marlin, to refinish the barrel and they told me 8-12 weeks so I just never sent it back. One week seems incredibly quick to me.
 

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Good deal. I can’t imagine a bent barrel coming out of the factory. I’ve seen bent barrels but it was typically the owner shutting them in a door or falling on them.
Buddy in high school had a 20 ga single shot that he bent in a car door. Looking down from the breach, only half the muzzle was in sight but that’s all he had and he was a decent wing shot on dove and quail.
 

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Discussion Starter · #31 ·
Good deal. I can’t imagine a bent barrel coming out of the factory. I’ve seen bent barrels but it was typically the owner shutting them in a door or falling on them.
Buddy in high school had a 20 ga single shot that he bent in a car door. Looking down from the breach, only half the muzzle was in sight but that’s all he had and he was a decent wing shot on dove and quail.
Well, I won't know for sure until they examine it. Although I don't believe the barrel itself to be bent, as best I could tell, the bore looked straight. However, it was definitely not pointing in the same direction as the receiver. I believe it may not have been threaded into the receiver straight. Either the receiver wasn't drilled out correctly or the threads, either on the receiver or barrel, were not concentric.

Those Ruger American barrels thread on with a barrel nut much like a Savage barreled action. I've read where some manufactures have made an oops when it comes to machining those. Or even the front of the receiver where the barrel nut shoulders may not have been square.
 

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Discussion Starter · #32 ·
So after two days at the factory, I received an email from Ruger Satuday stating my repairs had been completed and the rifle was being prepared for shipment. It did not specify the extent of the repairs or state the issue with the rifle and asked me to call customer service if I needed any more information. I just got off the phone with customer service, after a lengthy wait. I was told they test fired three rounds and found no function issues and they repaired part of the stock. Baffled, I explained to the customer service rep there was no apparent issue with the stock fitment and the issue was surrounding the receiver and barrel alignment. She cut me off and said "Sir, if you receive the firearm and there is still an issue, please call us back, ok?" She told me to have a good day and hung up.

She was definitely less pleasant than the previous customer service rep I spoke with. Well, at least I know the rifle is safe to shoot. I'll inspect it when I get it and see what's what. Maybe I'm completely mistaken and it's the mounts which are not drilled correctly. Some adjustable rings would fix that. Yet still, I'm incredibly surprised that the stock had anything to do with this issue.
 

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Interested to hear what you find out.
 

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Even with everything misaligned, it'd shoot a group. But trying to get that group inside of an aligned scopes range of adjustment is the issue.
 

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Discussion Starter · #36 ·
So......I picked up the rifle from UPS today. I just got done messing with it. It came back to me in a brand new Ruger box with a new owner's manual and microfiber towel (nice touch). It also stated on the packing slip "Repaired stock. Fired three rounds of Hornady ammunition with no malfunctions."

I put it in my gun vise and gave it a once over: They had removed the scope mounts at some point, but otherwise the entire rifle looked entirely the same with a few minor discoveries. The receiver and barrel nut had been worked on, I could see small marring in the finish of both, more so on the receiver than the barrel nut. I made a mental note to try to remember all scuffs or marring to compare when it came back so I could try to figure out what they did.

I made sure the scope mount was secure and put the same scope and rings on I had attempted to mount before. I had moved the windage to the dead center of the scope's range before I mounted it. I secured the rings, and I'll be damned if the boresight tool wasn't perfectly in view this time. It was still a smidge off and it's still a bit to the right. I've got about 10" of windage left to use if I need it out of the 40" total windage. I inferred that they took the barrel off the receiver and did something, not sure what, even though they said they only fixed the stock. It's all an educated guess though.

I'll take it to the range this weekend and see if it groups and if I can sight it in. I'll hopefully issue a final report with an MOA or better group this weekend.
 

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Discussion Starter · #38 ·
So I FINALLY got the Ruger out to the range last weekend. I'd say I was pleasantly surprised. With a 1-4x optic at 100 yards, shooting from a bipod and then a range bag I got the following three-shot groups. These were the best groups with the respective ammo.

Winchester PowerPoint 180gr= 1.66"
Federal GMM 168gr= 2.53"
Federal Fusion 165gr= 2.86"

For a lightweight hunting rifle, I'll take it. If it'll shoot less than 2moa with some of the cheapest hunting ammo you can get over the counter, I'm not mad. However, my OCD is telling me to order a better stock and to switch out the optic with one of my 6-24x optics to stretch it's legs, but this was never going to be a long range precision gun so I'll just let it be.
 

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So I FINALLY got the Ruger out to the range last weekend. I'd say I was pleasantly surprised. With a 1-4x optic at 100 yards, shooting from a bipod and then a range bag I got the following three-shot groups. These were the best groups with the respective ammo.

Winchester PowerPoint 180gr= 1.66"
Federal GMM 168gr= 2.53"
Federal Fusion 165gr= 2.86"

For a lightweight hunting rifle, I'll take it. If it'll shoot less than 2moa with some of the cheapest hunting ammo you can get over the counter, I'm not mad. However, my OCD is telling me to order a better stock and to switch out the optic with one of my 6-24x optics to stretch it's legs, but this was never going to be a long range precision gun so I'll just let it be.
The rifle is probably better than your getting with that optic at that range, but if your happy with the area your planning on shooting it in, it's a winner.
 

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I don't know about your rifle, bit it's been my experience that it takes some rounds to get the barrel broken in. Groups start to shrink after a few hundred rounds or so.
 
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